I have a computer at home that runs Windows XP (SP2), and I have a need to connect to a VPN for work that requires the Cisco VPN client. These two entities just do not seem to play well together. Periodically the VPN client will begin causing the system to hang up after I’ve connected to the VPN. This is a recoverable hang, it generally just causes some invisible entity to consume all of my resources for 10 to 15 minutes, rendering the computer unresponsive. If I wait I get control of my box back, but it’s really a royal pain in the butt. To remedy the problem, I have to uninstall the VPN client, uninstall SP2, reinstall SP2 and reinstall the VPN client. This is a process that takes FOREVER and I really get tired of it. I wasn’t surprised about this at all, initially, because Windows XP SP2 was so new, I expected there to be problems. But it’s been out so long at this point, I really expected the problems to have been resolved either by Microsoft or by Cisco by now… but NO neither of these entities cares about users that much. Grrr.
And while I’m on the topic of complaining. I have a WinTV PVR 350 card, produced by Hauppauge. I’m also Hard of Hearing. I would really love the card, except the drivers don’t support Closed Captioning, and I kind of need it. When I bought the card I contacted Hauppauge’s technical support to ask about CC, and was told that it wasn’t currently supported, but was planned for an upcoming release. It’s been 3 years… and there have been multiple driver revisions over that time, but still no closed captioning support. It’s customer service like this that just makes me want to scream. They don’t seem to care about their users/customers at all. Closed Captioning is a pretty big deal… especially as it is… oh, I don’t know, required by law for every TV sold in the US to be capable of displaying closed captions… Why can’t the blasted driver engineers fix this problem in their drivers?
*sigh* well, SP2 just finished reinstalling, so I’m going to go deal with that for a bit, and then go to bed.